Письмо - жалоба на английском языке

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Адресат (имя - если известно, должность, название компании, отдел - если имя неизвестно, улица, город, страна, почтовый код)

Name of Contact Person
Title, if available
Company Name
Consumer Complaint Division
Street Address
City, State, Zip Code

 2

Обращение

Dear (Contact Person):

Ссылка на документ, если таковой имеется

Re: (account number)

Дата и место покупки товара с указанием модели, серийного номера или получения услуги

On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction).

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Подробности произошедшего (поломка, отказ в работе, неправильный счет, недокомплект и пр.) с указанием даты

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

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Как  должна быть решена проблема

To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

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В какие сроки должна быть решена проблема

I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau.

 8

Контактная информация (имя, адрес, номер телефона, электронная почта)

Please contact me at the above address or by phone at (home and/or office numbers with area code).

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Source: Consumer Action Handbook 2001, Federal consumer Information Center