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You are not just paid to work. You are paid to be uncomfortable –
and to pursue projects that scare you.
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Take care of your relationships and the money will take care of
itself.
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Lead you first. You can’t help others reach for their highest
potential until you’re in the process of reaching for yours.
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To double your income, triple your rate of learning.
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While victims condemn change, leaders grow inspired by change.
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Small daily improvements over time create stunning results.
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Surround yourself with people courageous enough to speak
truthfully about what’s best for your organization and the customers you serve.
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Don’t fall in love with your press releases.
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Every moment in front of a customer is a moment of truth (to
either show you live by the values you profess – or you don’t).
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Copying what your competition is doing just leads to being second
best.
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Become obsessed with the user experience such that every
touchpoint of doing business with you leaves people speechless. No, breathless.
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If you’re in business, you’re in show business. The moment you
get to work, you’re on stage. Give us the performance of your life.
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Be a Master of Your Craft. And practice + practice + practice.
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Get fit like Madonna.
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Read magazines you don’t usually read. Talk to people who you
don’t usually speak to. Go to places you don’t commonly visit. Disrupt your
thinking so it stays fresh + hungry + brilliant.
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Remember that what makes a great business – in part – are the
seemingly insignificant details. Obsess over them.
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Good enough just isn’t good enough.
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Brilliant things happen when you go the extra mile for every
single customer.
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An addiction to distraction is the death of creative production.
Enough said.
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If you’re not failing regularly, you’re definitely not making
much progress.
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Lift your teammates up versus tear your teammates down. Anyone
can be a critic. What takes guts is to see the best in people.
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Remember that a critic is a dreamer gone scared.
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Leadership’s no longer about position. Now, it’s about passion.
And having an impact through the genius-level work that you do.
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The bigger the dream, the more important the team.
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If you’re not thinking for yourself, you’re following – not
leading.
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Work hard. But build an exceptional family life. What’s the point
of reaching the mountaintop but getting there alone.
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The job of the leader is to develop more leaders.
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The antidote to deep change is daily learning. Investing in your
professional and personal development is the smartest investment you can make.
Period.
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Smile. It makes a difference.
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Say “please” and “thank you”. It makes a difference.
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Shift from doing mindless toil to doing valuable work.
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Remember that a job is only just a job if all you see it as is a
job.
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Don’t do your best work for the applause it generates but for the
personal pride it delivers.
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The only standard worth reaching for is BIW (Best in World).
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In the new world of business, everyone works in Human Resources.
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In the new world of business, everyone’s part of the leadership
team.
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Words can inspire. And words can destroy. Choose yours well.
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You become your excuses.
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You’ll get your game-changing ideas away from the office versus
in the middle of work. Make time for solitude. Creativity needs the space to
present itself.
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The people who gossip about others when they are not around are
the people who will gossip about you when you’re not around.
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It could take you 30 years to build a great reputation and 30
seconds of bad judgment to lose it.
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The client is always watching.
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The way you do one thing defines the way you’ll do everything.
Every act matters.
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To be radically optimistic isn’t soft. It’s hard. Crankiness is
easy.
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People want to be inspired to pursue a vision. It’s your job to
give it to them.
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Every visionary was initially called crazy.
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The purpose of work is to help people. The other rewards are
inevitable by-products of this singular focus.
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Remember that the things that get scheduled are the things that
get done.
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Keep promises and be impeccable with your word. People buy more
than just your products and services. They invest in your credibility.
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Lead Without a Title.